Principle of quality management and its importance for companies


These principles focus on the fundamentals needed to foster a culture of quality management at all levels of the business rather than the specifics of developing and applying quality standards.

Quality management is essential for organizations to ensure the consistency of their processes, products and services. Customer happiness is of paramount importance in the business world. Since a customer’s primary concern is the quality of the items or services they purchase, a supplier’s primary objective should always be to ensure that their products are of consistently high quality.

Companies around the world constantly focus on quality management, which is often framed by the ISO 9001 international standards.

It is a substantial set of quality requirements that, when properly implemented, can provide companies with enormous operational and marketing benefits.

All organizations, regardless of industry, must adhere to this set of quality management standards. Additionally, there are subsets of ISO codes that are exclusive to particular industries, such as railroads and medical devices.

The Seven Principles of Quality Management

The seven principles of quality management are listed in the ISO 9001 standard and include: Customer focus, leadership and employee engagement Improvement, focused on processes Relationship management and decision-making based on proofs

These principles focus on the fundamentals needed to foster a culture of quality management at all levels of the business rather than the specifics of developing and applying quality standards.

Client orientation

The goal of quality management is to prioritize customer needs. Customer satisfaction should be the ultimate goal of every company’s quality management system, because without loyal customers, companies cannot survive.

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A company’s quality management initiatives will fail if leaders don’t support it or make it a strategic priority. Strong leadership includes C-suite and other supervisors establishing company quality management goals and fostering a top-down quality culture. Companies won’t achieve their quality management goals if leaders don’t have a clear vision (not to mention a budget commitment).

People Engagement

Having staff who are dedicated to meeting the organization’s quality management standards and providing products or services that leave customers satisfied is called having committed individuals.

The integration of junior and intermediate staff is crucial for the realization of quality management plans and the implementation of quality management systems since they are the ones who are effectively responsible for the execution of quality management instructions. quality. People engagement is the “bottom-up” component of developing a quality culture if leadership is the “top-down” component of quality management.

Process approach

The term “process approach” describes the idea of ​​viewing a business as a set of connected processes, as opposed to separate departments or silos. Instead of focusing on specific roles, team divisions, and other static components, it means emphasizing dynamic business processes.

This methodical approach promotes productivity, aids in better resource allocation, and supports continuity when team members leave and need to be replaced. All these elements combine to improve quality management and make the company more adaptable so that it can react quickly to changes in the market.


When it comes to quality management, companies never “arrive” or completely achieve their goals. This idea states that they must fight complacency and maintain a constant focus on improvement. Companies that take quality management seriously simply set another, bigger goal when they reach their first goal, so metaphorical goals are never static.

This focus on continuous improvement helps companies maintain competitiveness and provide goods and services that satisfy customers. Customers will patronize businesses that are constantly improving, so businesses should focus on improving customer satisfaction.

Evidence-Based Decision Making

Making judgments based on facts, data, and observations, as opposed to unsupported assumptions, is known as evidence-based decision making. Fortunately, companies can quickly arrive at evidence-based judgments with quality management software.

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Although there is always some ambiguity when developing a business strategy, using an evidence-based approach will help reduce it and provide business leaders with more assurance that their choices were made correctly. This relates to quality management, as better business judgment leads to higher quality products and services and, therefore, higher levels of customer satisfaction.

relationship management

Think again if relationship management seems more important for sales than for quality control. Maintaining positive relationships with all parties involved is a requirement of quality management, including suppliers, vendors, and distributors in addition to customers.

Even if these third-party partners are not officially part of the company, their actions will nonetheless impact the ability of this organization to meet its quality objectives and satisfy its customers. The key to achieving quality objectives is to build trust with these external partners and help them understand the quality management vision.

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