A study by Capterra examines the automation of tasks in restaurants


In this special edition of its 5 Things series, Food Management highlights five recent technology-related developments affecting the restaurant world.

Here is your list for today:

  1. A study examines what is easily automated and what is not in restaurants

A new report from software reviews and the Capterra selection platform found that more than half of restaurant chefs say that indoor catering workers like hosts, baristas and drive-thru operators can easily be automated with today’s technology, while roles like chefs and cooks are the least-automatable jobs, followed by managers, servers, and bartenders. It also found that more than three-quarters (76%) currently use automation in three or more business areas, and almost all (96%) use automation tools in their background operations, including daily kitchen functions. such as inventory management, food preparation, food safety monitoring and ordering capacity, as well as administrative areas such as employee management and performance analysis. In-room automation tools also deliver value through mobile ordering apps, digital loyalty programs, and online reservation software. Additionally, more than three-quarters of leaders say their employees find it easy to use their restaurant’s automation tools and more than half say revenue has increased since implementing the tools.

Read more: Restaurant robots may soon replace key jobs

  1. Grocer discontinues use of self-checkout app due to losses

Citing losses, supermarket chain Wegmans announced it had discontinued use of its self-checkout app SCAN in which customers scanned their groceries as they shopped. The company did not specify the amount of the losses or whether they were from theft or from customers forgetting to scan certain items, but it said in a statement that it was discontinuing use of the application until that it can make improvements “that will meet the needs”. of our customers and our company. The app allowed customers to scan each grocery item they picked up as they walked through a store, then pay by scanning a barcode at the self-checkout.

Read more: Wegmans drops autopay app, citing losses

  1. Community college adds 24/7 artisan pizza unit

At the start of the current academic year, Mott Community College in Michigan became the fourth college campus in the nation to install a fully automated 24/7 artisan pizza vending machine from PizzaForno. The machine is loaded with up to 70 pizzas, including favorite options like meat lover, cheeseburger, pepperoni, BBQ chicken, Hawaiian, four cheese blend, vegetarian, and Honey Goat pizza , all for $9 plus tax, and customers can also order and reserve their pizzas. in advance via the PizzaForno app.

Read more: Pizza vending machine offers fresh pies in 3 minutes at Mott Community College

  1. Packers fans are hit with duplicate food and drink payment fees

Some fans attending the recent NFL game between the Chicago Bears and Green Bay Packers at the latter’s Lambeau Field suffered double charges on their credit or debit cards after paying for food and beverages through the FreedomPay payment processing system. The Packers thereafter released a statement informing fans that the duplicate charges are due to a FreedomPay global issue and that pending duplicate charges will not be processed.

Read more: Fans face double charges at Lambeau Field in Packers’ home opener

  1. Food delivery robots break through the police barrier

Not sure about rain, snow, sleet or darkness of the night, but apparently the police tape isn’t enough to stop the food delivery robots from their designated rounds, as a video shot by a passerby shows a Serve Robotics food delivery robot crashing into the scene of a suspected shooting at Hollywood High School in Los Angeles (the shooting later turned out to be a hoax). In response to the strange occurrence, Serve Robotics stated that “Serve standard operating procedure is to re-route and not cross the barrier strips; however, in this case, the robot supervisor believed that they We are taking steps to ensure that our operating procedures are followed in the future.

Read more: Watch: A food delivery robot crashes into a crime scene

Prime: 50 stories in 50 years

Contact Mike Buzalka at [email protected]


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